REMOTE SALES AND SERVICE AGREEMENT BETWEEN SUNUCU MADENİ BİLİŞİM HİZMETLERİ AND THE CUSTOMER
This agreement defines the terms of use for the services provided by the service provider. It clarifies the responsibilities and rights of the CUSTOMER.
The agreement becomes valid once the CUSTOMER places an order and completes payment (online payment, bank transfer, EFT, etc.) or commits to payment and selects the service period (monthly, 3-6 months, 1-2-3 years). The agreement terminates when the service period ends and the CUSTOMER has no outstanding debts.
The CUSTOMER declares acceptance of all terms of use for the services purchased from SUNUCU MADENİ, including hosting, reseller, virtual server, physical server, mail server, IP addresses, and other related digital services.
The CUSTOMER confirms that all information regarding address, product/service features, tax-inclusive prices, and payment details provided electronically is accurate and complete.
Physical servers owned by the CUSTOMER will be securely hosted within SUNUCU MADENİ’s facilities. Purchased services and products will be sent to the CUSTOMER’s registered email address. The CUSTOMER is responsible for damages caused by incorrect information.
Services paid in advance will be delivered.
Services not paid or committed to are not guaranteed to be provided.
Deliveries are made only to the email address registered by the CUSTOMER.
Technical support is limited to the purchased services.
Support is provided only for operating systems supplied by SUNUCU MADENİ.
Customer-installed software or systems without Managed Server service are outside support scope.
Service Interruptions:
SUNUCU MADENİ is not liable for downtime caused by network failures, data center operations, or server malfunctions. Maintenance performed to improve service quality does not incur liability.
Backup:
Backups for Physical and Virtual Servers are the CUSTOMER’s responsibility.
SUNUCU MADENİ is not responsible for data loss due to hardware issues.
No liability for missing or deleted backups.
Personal data may be processed in compliance with Law No. 6698 (KVKK).
CUSTOMER agrees to use services according to the Terms of Use on sunucumadeni.com.
All installation, licensing, software, and content responsibility belongs to the CUSTOMER.
Hosting unlawful content is prohibited; SUNUCU MADENİ may suspend services and notify authorities without warning.
SPAM, phishing, and illegal activities are strictly forbidden.
Services violating these may be suspended immediately, with no guarantee of reactivation.
The CUSTOMER is liable for all damages resulting from illegal or harmful use and third-party service misuse.
Backups cannot be requested for suspended services.
Access is restored only after service renewal.
CUSTOMER must pay in full before service activation.
No interest or extra fees will be charged for late payment.
Prices are exclusive of VAT; VAT is invoiced separately at 20%.
Refund Policy:
No refunds for promotional products.
Technical issues outside support scope do not qualify for refunds.
Acceptance of the Product Refund Agreement is required for refund requests.
CPU usage cannot exceed 100% for more than 180 seconds.
Files larger than 10 MB not related to website content are automatically deleted.
Archival or sharing use is prohibited.
Personal content storage is prohibited.
Sites using over 10 GB of disk space are not automatically backed up.
Virtual servers have a limit of 3 OS installations; format resets require a support ticket.
24/7 upload/download services may be suspended.
Unlimited traffic is subject to fair use; continuous 100 Mbps usage is not allowed without purchasing additional traffic packages.
Users violating rules will be notified and corrective actions taken.
Online payment gateway commissions are passed to the CUSTOMER.
Overpayments via bank transfer or EFT will be offset against commissions deducted from online payments.
All prices exclude VAT and VAT at 20% is charged separately.
Any changes in tax legislation will be reflected in prices accordingly.
All disputes arising from this agreement will be resolved by the courts and enforcement offices of Istanbul.
Parties accept notifications sent to the addresses and emails declared in this agreement as valid.
The CUSTOMER declares that they have read, understood, and accepted all terms, conditions, refund policies, and usage agreements stated herein.
Turkey (Türkçe)
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