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REMOTE SALES AND SERVICE AGREEMENT BETWEEN SUNUCU MADENİ BİLİŞİM HİZMETLERİ AND THE CUSTOMER
This agreement defines the terms of use for the services provided by the service provider. It clarifies the responsibilities and rights of the CUSTOMER.
The agreement becomes valid once the CUSTOMER places an order and completes payment (online payment, bank transfer, EFT, etc.) or commits to payment and selects the service period (monthly, 3-6 months, 1-2-3 years). The agreement terminates when the service period ends and the CUSTOMER has no outstanding debts.
The CUSTOMER declares acceptance of all terms of use for the services purchased from SUNUCU MADENİ, including hosting, reseller, virtual server, physical server, mail server, IP addresses, and other related digital services.
The CUSTOMER confirms that all information regarding address, product/service features, tax-inclusive prices, and payment details provided electronically is accurate and complete.
Physical servers owned by the CUSTOMER will be securely hosted within SUNUCU MADENİ’s facilities. Purchased services and products will be sent to the CUSTOMER’s registered email address. The CUSTOMER is responsible for damages caused by incorrect information.
Services paid in advance will be delivered.
Services not paid or committed to are not guaranteed to be provided.
Deliveries are made only to the email address registered by the CUSTOMER.
Technical support is limited to the purchased services.
Support is provided only for operating systems supplied by SUNUCU MADENİ.
Customer-installed software or systems without Managed Server service are outside support scope.
Service Interruptions:
SUNUCU MADENİ is not liable for downtime caused by network failures, data center operations, or server malfunctions. Maintenance performed to improve service quality does not incur liability.
Backup:
Backups for Physical and Virtual Servers are the CUSTOMER’s responsibility.
SUNUCU MADENİ is not responsible for data loss due to hardware issues.
No liability for missing or deleted backups.
Personal data may be processed in compliance with Law No. 6698 (KVKK).
CUSTOMER agrees to use services according to the Terms of Use on sunucumadeni.com.
All installation, licensing, software, and content responsibility belongs to the CUSTOMER.
Hosting unlawful content is prohibited; SUNUCU MADENİ may suspend services and notify authorities without warning.
SPAM, phishing, and illegal activities are strictly forbidden.
Services violating these may be suspended immediately, with no guarantee of reactivation.
The CUSTOMER is liable for all damages resulting from illegal or harmful use and third-party service misuse.
Backups cannot be requested for suspended services.
Access is restored only after service renewal.
CUSTOMER must pay in full before service activation.
No interest or extra fees will be charged for late payment.
Prices are exclusive of VAT; VAT is invoiced separately at 20%.
Refund Policy:
No refunds for promotional products.
Technical issues outside support scope do not qualify for refunds.
Acceptance of the Product Refund Agreement is required for refund requests.
CPU usage cannot exceed 100% for more than 180 seconds.
Files larger than 10 MB not related to website content are automatically deleted.
Archival or sharing use is prohibited.
Personal content storage is prohibited.
Sites using over 10 GB of disk space are not automatically backed up.
Virtual servers have a limit of 3 OS installations; format resets require a support ticket.
24/7 upload/download services may be suspended.
Unlimited traffic is subject to fair use; continuous 100 Mbps usage is not allowed without purchasing additional traffic packages.
Users violating rules will be notified and corrective actions taken.
Online payment gateway commissions are passed to the CUSTOMER.
Overpayments via bank transfer or EFT will be offset against commissions deducted from online payments.
All prices exclude VAT and VAT at 20% is charged separately.
Any changes in tax legislation will be reflected in prices accordingly.
All disputes arising from this agreement will be resolved by the courts and enforcement offices of Istanbul.
Parties accept notifications sent to the addresses and emails declared in this agreement as valid.
The CUSTOMER declares that they have read, understood, and accepted all terms, conditions, refund policies, and usage agreements stated herein.
SUNUCU MADENİ BİLİŞİM SERVICES
PRIVACY AND SECURITY
This privacy and security agreement contains disclosures regarding the collection and distribution of information on the websites of servismadeni.com and SUNUCUMADENİ.
SUNUCU MADENİ logs the IP addresses of all users and registered customers accessing the website using a LOG system and will use these records to troubleshoot any issues that may arise. Our system includes a cookie system for security monitoring and to prevent duplicate content from being viewed.
CUSTOMERS must fill in the fields (name, address, phone number, email address, date of birth, and ID number) on the membership registration form. If the individual has a legal entity (tax number, tax office), the financial information collected by Server Madeni will be used to collect the price of purchased products and services and for other legal purposes.
SUNUCU MADENİ will not use, share, or sell any customer information on the system outside of its own organizations.
SUNUCU MADENİ will not violate any of its commitments and obligations under the terms of its privacy and security agreement. It will not be responsible for any information obtained, altered, or interfered with its services due to a potential customer vulnerability.
SECURITY
Our company implements security measures on our website to prevent information loss, unauthorized use, and unauthorized modification. These security measures include:
If you forget your existing membership information and obtain new information, you may submit a photo of the front and back of your Turkish Republic ID card for comparison by email or support request.
Locating unchangeable fields within your profile information.
Storing and storing the content of notifications you submit through support requests.
Keeping and storing records of all correspondence and conversations you have with us.
Storing the content of emails sent to and from you. Your access to our site is protected by an SSL certificate.
Editing and Deleting Information
Our customers have the right to edit all personal and corporate information stored in our system at any time. Our company may conduct the necessary review to ensure the accuracy of this information. However, due to legal obligations, the information of our individual or corporate customers registered in our system cannot be deleted from our system for the period required by law, even if they terminate their product, service, or subscription.
After this period, our individual or corporate customers may request the deletion of their information. To do so, please send an email to [email protected] informing them of the situation.
For online payments, we do not store customer credit card information, and no information can be accessed.